Frequently Asked Questions
Everything you need to know about shopping with Sellier Knightsbridge
Are all items sold on Sellier Knightsbridge authentic?
Yes, every item undergoes a rigorous multi-stage authentication process by our team of in-house experts to ensure 100% authenticity before it is listed for sale.
What is the condition of the pre-loved items?
We specialize in pristine and like-new luxury goods. Each product page includes a detailed description of the item's condition, along with high-resolution photography of any minor wear.
How long does shipping take?
We offer express worldwide shipping. Orders within the UK typically arrive within 1-2 business days, while international deliveries generally take 3-5 business days depending on the destination.
What is your return policy?
Due to the high-value nature of our curated luxury consignment, returns are accepted within 14 days of receipt for online orders, provided the security tag remains attached and the item is in its original condition.
Do you offer international customs and duties coverage?
For international orders, duties and taxes are calculated at checkout for most countries, allowing for a DDP (Delivery Duty Paid) experience with no hidden fees upon arrival.
How can I track my order?
Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to the courier's website to monitor your delivery in real-time.